Remote setup of video surveillance, how it can be done or how to save time for yourself and the client. At the moment, not everyone likes to stand in Kyiv traffic jams, and many will agree with this. Or going to another city if you have a normal Internet connection is crazy, because now there is more than one program for remote access. The most famous are  TeamViewer and Ammy Admin , but for managing Macs and PCs there is also the cool and convenient  AnyDesk . 

I was prompted to write this note by an incident when a person from the city center urgently needed to go to his observation site and watch the events. They set it up for him crookedly and he could only watch real time, and he couldn’t watch what was there before. More precisely, th ... Read more »

Popular programs for remote assistance services include:  Teamviewer ,  Ammyy Admin  and  AnyDesk . And now about each in order, pros and cons. 

Let's start with TeamViewer, probably the most famous due to the fact that it was one of the first to appear, and there was quite a lot of advertising. The advantage is that it is initially installed for most users. The downside for those who use it frequently is that the number of sessions is limited in time. We can say that it is not cheap, an annual license for one computer controls another costs about 8,000 hryvnia, which for our market you must agree is not cheap. 

Anidesk is also not new to this business. The software is quite popular. On the plus side, the free version i ... Read more »

Remote customer assistance is not only a teamviewer, which is what this article is about. Just today an old friend called and asked me to set up a router. By the way, he approached the choice correctly; he took out an ancient working one with a 5-volt power supply from the storage room. That is, he can connect it to a standard reinforced power bank, and the provider installed a generator in the attic of the house and starts it in the absence of light. 

Obviously, I had to reset the router to factory settings. Then, in telephone mode, we connected via the laptop’s Wi-Fi, since the network was open without a password. And the laptop is new without a network card, that is, you can’t plug in a twisted pair cable. We wrote down the settings that the provider gave in the contract, set a password for Wi-Fi. We tried it and it worked. Then I got down to business for fine tuning.

The situation is even more complicated when the provi ... Read more »

Now, in the current situation, many people from Ukraine have left the country. And that’s why from time to time, friends and clients ask us to repair their computers remotely. I communicate a lot with foreign friends, and I can say the following. The level of training of specialists there is lower, and if they are good, then the prices are correspondingly higher by an order of magnitude.

Of course, I help those who have known me for a long time free of charge in quick cases. But sometimes you need to tinker for not an hour, not two, but more to do everything as it should be. Just yesterday I spent two hours fiddling around with a fairly strong computer, which was full of junk, without an antivirus or a basic temporary file garbage cleaner. Another interesting factor was that the fired employee put the teamviewer program into autoload. That is, he saw his computer remotely for a couple of months, and if he wanted, he could do something himself ... Read more »