Remote control PC, configuration assistance, support

Remote assistance for the US on camera setup

admin — Fri, 28 Mar 2025 06:25:02 GMT

Once I wrote about Windows and a printer , now the time has come for cameras. What is noteworthy is that the choice in the store across the ocean is not very large, and buying from a company that deals with security systems is quite expensive, since they are more designed for professionals with a license who install cameras on a permanent basis.

We need a camera in the apartment, because, as it turns out, in the US the keys to all apartments must be in the management like our HOA. In case the water pipes burst, gas and God forbid and fire, in a word, unhindered access to the 911 services. Therefore, many people install one or more IP cameras in their homes.

What I advised my Americans, they bought an EZVIZ C2C camera and a 256GB memory card for it on Amazon. It arrived the next day. The owners installed a proprietary application with the same name on their smartphone, added it using a QR code, connected it to their home router, and formatted the card. And now, when they leave home, they arm it with one button, and when they come back, they remove it.

How to recognize a bot and how to send it in the right direction

admin — Sun, 26 Jan 2025 13:33:29 GMT

Many who are closely connected to the Internet and run one of the social networks have noticed how strange individuals climb into them from time to time. The goals are often the same, to force you to install malware or try to get personal data from you. Simply put, to take possession of something in order to use it for selfish purposes.

How to recognize a bot? Most often, these are accounts that are either empty or dense. The profile photo is important, if desired, you can check it in the search for uniqueness, moreover, with the advent of artificial intelligence, it is done there. Or there is no image at all. Minimal personal information, by the way, subscribers to such are often also bots, since bot farms do not spend their time in vain on the network.

How to send a bot in the right direction, it's all simple, block and do not open any links from such individuals. In my example, I lost count of how many individuals I blocked in my Facebook groups trying to advertise something, fortunately there is a setting for my approval before publication. Also fake messages under the guise of Facebook administration and slogans about loss of access, with a request to go to the site and urgently change the password. More than once I posted such examples with pictures on my site so that others would know.

Remote reinstallation of Windows for the USA, new laptop

admin — Fri, 03 Jan 2025 10:28:31 GMT

I have already told you more than once about my help overseas. This time the situation is special, and here is the thing. For the New Year, my clients from the USA decided to buy a new laptop. Together we chose a model on a well-known trading platform, of course, the pre-installed Windows licensed system, 11 home. They launched everything themselves, and everything was fine until the computer was blocked by BitLocker after the first updates. And the funniest thing is that there is no Microsoft account for restoring keys.

And since it still takes longer there than here, it takes quite a long time to take it to the service. Fortunately, there is still a working computer at home. What I did was download Windows 11 from the official website , then took a clean 8 gigabyte flash drive and recorded the image using the rufus program , having previously removed unnecessary checkboxes. I forgot to mention the license key, you shouldn't worry, since in our case it is embedded in the BIOS.

The installation itself in its pure form is not so simple in comparison with the pre-installed one which is loaded into a special section of the hard drive of a new laptop. In our case, the installer immediately said that there was no driver for the drive, chance and the driver from Asus helped, which I wrote about once . But that was not the end of it, the system did not see the driver for Wi-Fi, and without the Internet, it was impossible to log into the account. They threw it in by downloading it from the official website of the manufacturer. Fortunately, everything ended successfully.

Printer firmware, what, why and for what reason?

admin — Wed, 18 Dec 2024 09:31:45 GMT

Printer firmware, what, why and for what reason? Let's start with when it is worth updating the printer with the latest software. After all, inside the printing device there is a brain, just like in a computer. And sometimes, when the device is working poorly, an update really helps it.

Where to get updates, of course on official websites. If there is none, you can try to find one for another country. Once I cured my MFP this way, downloaded it from the American market website, and it helped. But everything is at your own risk.

Sometimes printers and MFPs have unofficial firmware and even programs that help with various tricks. Before downloading and installing, carefully study this issue. Compare opinions on the Internet.

Sometimes there are glitches in the operation of a network printer under load from users connected to it, and as it turns out, you simply need to increase the RAM. Just add a bar similar to a laptop.

If you are flashing the printer or MFP yourself, make sure that the power is not lost during the update. Most often, this procedure is done via a USB cable, its length and quality. Well, and read the instructions that the manufacturer packs in the archive with the firmware file or shows with an attention sign next to it!

Remote assistance, what can be done on a computer and other

admin — Wed, 18 Dec 2024 09:26:06 GMT

Remote assistance, what can be done on a computer and other. The latter concerns any thing that has a web interface, or, more simply, it can receive an IP address in your network. In particular, video surveillance and intercom systems, access control.

If a remote assistance program like TeamViewer is installed and there is normal Internet, you can do anything. With the exception of physical manipulations, the owner will perform the latter without any problems as instructed by the master. Here I would like to repeat once again about connecting to the Internet with a cable, and not via Wi-Fi. Although for simple tasks it will be enough.

The most important thing is that remote assistance saves a lot of time and your money. Of course, there is still the concept of trust in the master, not everyone wants to climb into their computer in this way. Well, in this case, do not store too valuable information. Or remove it in advance!

What can go wrong? Updating the router, this is where you need to be careful, because the owner may lose Internet. First, you need to find out the connection points to the provider, how the router's WAN port receives settings, sometimes static addresses, save in advance, is there any MAC address protection, sometimes it is cloned, that is, not the factory one.

Printer Operation, MFP, How to Install Correctly in New Systems

admin — Wed, 18 Dec 2024 09:24:33 GMT

Printer operation, MFP, how to install correctly in new systems. I would like to immediately say something about inkjet printing, since it is a little easier in laser. Or what happens when an inexperienced user installs a printing device.

In modern systems, starting with Windows 10, Microsoft simplified the installation of drivers to a minimum. Bought, turned on, everything was pulled up and installed, and most importantly, it works, so why touch it. But proprietary utilities such as cleaning the print head, nozzle test (printed on paper and displaying the number of printing nozzles and non-printing ones ) are very necessary when working with inkjet devices.

Recently a friend called me and said that the printer prints with spaces? As it turned out, Windows 11 pulled up the drivers for him, and nothing more. I installed the proprietary software by going into his computer remotely, and now he is delighted that he can easily clean and control everything himself.

Conclusion, when buying a printer or MFP, install software with drivers by downloading them from the manufacturer's official website. What Microsoft installs automatically is only good for old devices.

Installing programs by a computer user, why does it work slowly?

admin — Wed, 18 Dec 2024 09:22:19 GMT

Installing programs by a computer user, why does it work slowly? Let's start with the main thing, why does this happen. It has become common to add third-party installation to many free software. For example, you install a cleaning program and you are offered to install an antivirus as a bonus. Ordinary computer users, that is, users, often do not read the details, although you can uncheck the box. They just click next and, as a fact, install everything in a row.

In addition, the developers themselves resort to all sorts of tricks. Making the font small and closing the cross icon, like you have nowhere to go. It is clear that companies that do such things enter into an agreement with those who will download their program. And each download with installation is a plus for them.

The unpleasant thing about the above is that, for example, my clients call and complain that their computers are slow. I go remotely, and there is a banal second antivirus. Once again, I will remind those who do not know, good similar software will say during installation that there is such a program and will not. Draw your own conclusions.

Conclusion, when you download and install a program, do not rush to click next all the time, read what else is offered to you as a bonus. And if something like this happens, delete it!

Multiboot flash drive, pros and cons

admin — Thu, 20 Jun 2024 08:01:09 GMT

Multiboot flash drive, pros and cons. Now there is a lot of discussion online about the Ventoy program , which allows you to make one media for installing several systems, be it Windows or Linux. Moreover, there is simply a barrage of instructions on how and why.

The thing is very interesting and convenient for those who don’t want to buy and mess with a bunch of USB drives. Like I carry everything I have with me. Do it and forget it, everything you need is always at hand. Of course, you need to tinker first to write it down correctly. For the completely inexperienced, there is a sea of videos on YouTube.

I have already described the advantages above. Of the minuses, there are jokes on old computers. Well, and most importantly, one carrier is not always reliable. Personal experience has shown that this is somewhat better. For example, you came out of town, and the flash drive simply ran out of time due to the USB port or time. Time wasted, work was not done for the client.

Yes, like a flash drive on keys is probably possible. But as a working tool, no. When they say that why carry a bunch of media if you only have one? But they have no space or weight! What is universal is not always the best; in any business, a respected master must have a separate tool for each task :)

How to properly configure an IP camera on a network?

admin — Wed, 12 Jun 2024 12:12:10 GMT

How to properly configure an IP camera on a network? Let's look at the case when the connection is not direct, that is, there is no POE in the DVR. In the latter case, everything is simple, the cameras are completely controlled by the recorder, the main thing is that the IP address is configured automatically, that is, DHCP. And be sure to remember the password.

To add it correctly, the camera must be on the same network as the recorder and router. After activating the camera, just go to the settings and set the desired values. In the interface of a normal registrar there is a test button that will show whether the address is free or not. The gateway and mask will be generated automatically; I also recommend using the router address for DNS, although this is not necessary. In the latter case, the camera can be viewed and recorded additionally via the registrar on the Internet. It’s very convenient if someone decides to turn it off without knowing that one of them is autonomous.

Suppose you have set up a network in the camera, but it is impossible to add it to the recorder. First of all, we check the passwords to see if everything matches. A simple reset to factory settings sometimes helps a lot. Less often you need to update something with new firmware. With different equipment manufacturers, the protocol for adding a camera must be via ONVIF.

How to connect a printer via Wi-Fi remotely?

admin — Wed, 22 May 2024 07:45:37 GMT

How to connect a printer via Wi-Fi remotely? Situation: a second Epson L805 printer was delivered to my customers’ office, one was already connected via WI-FI. It would seem that there is nothing complicated here, do it according to the instructions, and that’s it. Let's start with the fact that when directly connected to a computer's USB port, there are an order of magnitude fewer problems, the drivers in Windows 10 are updated and that's it. Of course, it’s better to install it as expected by installing drivers downloaded from the official website, but for ordinary users everything is simplified, probably right.

The Epson L805 printer has a Wi-Fi button, what does this mean? WPS button, that is, connecting to the router without a password. Many users don't even know how to use it. Moreover, sometimes on the router it is combined with a reset button; hold it a little longer and the router settings go back to factory settings.

How do I connect to customers in such situations? It’s simple, I go to the computer through the remote assistance program, then go to the router, I always know the passwords because I set it up myself. Then in the router settings, namely in the WPS section, I click the add device button. And the person from the office, at my request, immediately presses the Wi-Fi button on the printer. It should blink and then clearly light up; in the case of the Epson L805, the web interface of the router shows that the device has been added. It’s true what he doesn’t write :)

Next, in devices and printers on Windows 10, you need to find and add a device. For those who do not see such a folder, I advise you to install the shell menu program, which will turn the start button into a convenient menu. If Windows does not find the printer, there are two options, either it is not connected to Wi-Fi, or the network environment is not working well, I advise you to look in the direction of this setting.

When the printer comes up, try printing a test page on it, it worked well. No, restart your computer, install drivers from the official website. It happens that the printer slows down a lot when connected wirelessly, here you need to check the signal level, install the printer as close to the rotator as possible. Budget Wi-Fi repeaters also have a bad effect on such printers. If the printer does not want to connect via WPS, change the wireless version and encryption settings in the router to automatic. If you have two identical models, rename their names for users in the Devices and Printers section.

Remote installation of windows, how it can be done and who needs it

admin — Wed, 22 May 2024 07:43:29 GMT

Remote installation of windows, how it can be done and who needs it. Now, first things first, I have a client, and his relatives are in another small town. He doesn’t want to lend a computer to local specialists, so he asked for help. Since it needed to be done urgently, I had to use remote mode. Fortunately, we purchased a serial key; by the way, now Windows 10 Professional + Office 2021 Pro Plus can be found inexpensively. And the Internet where everything will happen is good in speed.

The old system did work poorly from time to time. I logged in remotely, first of all, I determined the model of the motherboard using a program in the system. Although it has been in the system unit for about 10 years, UEFI mode is supported. This means that you can boot from a flash drive without dancing with a tambourine.

I downloaded an image of a clean Windows 10 Pro, how to do it, find the program on the Internet. The steps are simple. Then I recorded it onto a USB drive using other software. Then they turned on the camera for me in the messenger so that I could see the monitor of the remote computer. I found out the BIOS model, the owner, after saving all the files from the system disk, inserted a flash drive, and pressed F12 when rebooting. We chose our prepared media and the Windows installation began!

Remote setup of video surveillance, how to do it

admin — Wed, 22 May 2024 07:39:48 GMT

Remote setup of video surveillance, how it can be done or how to save time for yourself and the client. At the moment, not everyone likes to stand in Kyiv traffic jams, and many will agree with this. Or going to another city if you have a normal Internet connection is crazy, because now there is more than one program for remote access. The most famous are TeamViewer and Ammy Admin , but for managing Macs and PCs there is also the cool and convenient AnyDesk .

I was prompted to write this note by an incident when a person from the city center urgently needed to go to his observation site and watch the events. They set it up for him crookedly and he could only watch real time, and he couldn’t watch what was there before. More precisely, the software installed in his smartphone was for cameras, but there was no software for the recorder at all. It turned out that the cameras were from one manufacturer and the DVR from another. It’s also good that there are well-known brands and IP, that is, the new generation.

The first question I asked was whether there was a password to enter the video recorder and a computer with an Internet connection. This was all done, and you can start setting up. We set up remote access, using the Advanced IP Scanner program I found the IP address of the registrar, logged into it and made the necessary settings. It is important that the masters forget to set the correct time and synchronize with the service, and also do not set the clock change in March and October.

Next, programs were installed to monitor him on the computer and phone. The customer was trained how to use it all. In a word, everything is simple in an accessible language, they thanked me financially on a bank card, we will continue to cooperate in the future!

Comparison of programs for remote assistance

admin — Tue, 21 May 2024 11:00:20 GMT

Popular programs for remote assistance services include: Teamviewer , Ammyy Admin and AnyDesk . And now about each in order, pros and cons.

Let's start with TeamViewer, probably the most famous due to the fact that it was one of the first to appear, and there was quite a lot of advertising. The advantage is that it is initially installed for most users. The downside for those who use it frequently is that the number of sessions is limited in time. We can say that it is not cheap, an annual license for one computer controls another costs about 8,000 hryvnia, which for our market you must agree is not cheap.

Anidesk is also not new to this business. The software is quite popular. On the plus side, the free version is not limited in time, but it has its own jokes in transferring files and more. Here the price is more loyal: an annual subscription costs 100 euros per year of use. You can probably add restrictions to the minuses and that’s it. I would also like to say about compatibility in many systems. What makes it attractive to Internet users.

AmmiAdmin is something that works like a clock. Although the most unpleasant thing is that you can download it only in several browsers, namely Internet Explorer, Edge, Opera. Some antiviruses also swear, but over the years there have been no problems. And in terms of speed, I’m not afraid to say it’s the fastest. There are many advantages, the working time in the free version is 15 hours per month. That is, every day for half an hour, and this is more than enough. Super convenient file transfer. I would like a version for MacOS and Linux, but unfortunately they are not available.

It's up to you to decide which program you use! I have everything

Remote customer assistance is not only a teamviewer

admin — Tue, 21 May 2024 10:59:14 GMT

Remote customer assistance is not only a teamviewer, which is what this article is about. Just today an old friend called and asked me to set up a router. By the way, he approached the choice correctly; he took out an ancient working one with a 5-volt power supply from the storage room. That is, he can connect it to a standard reinforced power bank, and the provider installed a generator in the attic of the house and starts it in the absence of light.

Obviously, I had to reset the router to factory settings. Then, in telephone mode, we connected via the laptop’s Wi-Fi, since the network was open without a password. And the laptop is new without a network card, that is, you can’t plug in a twisted pair cable. We wrote down the settings that the provider gave in the contract, set a password for Wi-Fi. We tried it and it worked. Then I got down to business for fine tuning.

The situation is even more complicated when the provider prescribes the MAC address of the user’s device. Nowadays it is very difficult to get through to technical support. From personal experience, almost an hour. But for example, my favorite and best provider allows you to change the MAC address in advance in your personal account. And I also did this with the customer over the phone, the messengers were there to show me the screen. Fortunately, after resetting the router, which was already getting stupid from time to time, we were able to go into its interface and copy it. Times are difficult, nothing can be done

Remote assistance for setting up a computer, Europe and the USA

admin — Tue, 21 May 2024 10:55:36 GMT

Now, in the current situation, many people from Ukraine have left the country. And that’s why from time to time, friends and clients ask us to repair their computers remotely. I communicate a lot with foreign friends, and I can say the following. The level of training of specialists there is lower, and if they are good, then the prices are correspondingly higher by an order of magnitude.

Of course, I help those who have known me for a long time free of charge in quick cases. But sometimes you need to tinker for not an hour, not two, but more to do everything as it should be. Just yesterday I spent two hours fiddling around with a fairly strong computer, which was full of junk, without an antivirus or a basic temporary file garbage cleaner. Another interesting factor was that the fired employee put the teamviewer program into autoload. That is, he saw his computer remotely for a couple of months, and if he wanted, he could do something himself.

Owners in rich countries pay little attention to all this. Business is going well, there is profit, but what else is needed. The exception is the banking sector and the like, where outsiders are not allowed into computers for remote assistance, and it is clear why.

In conclusion, I would like to remind you that in addition to remote computer assistance, I have the service of creating a website for abroad . Bring a customer, get a good percentage of the deal!

Remote assistance for several computers on the same network

admin — Tue, 21 May 2024 10:53:07 GMT

Remote assistance for multiple computers on the same network. I talk a lot about remote work , but now I would like to remember a case where there are several computers in a remote location that need to be configured. I managed to get into one. Here I would like to note the programs for work; anti-virus software from different manufacturers reacts differently. And even the antivirus built into the top ten also sometimes swears.

What advice should I give to those who experience this? For beginners, install an antivirus that can be disabled for a while, I recommend Avira Free , turning off protection in real time. Located in the system tray , right-click on the red umbrella icon. Remember that sometimes icons are hidden under the arrow.

Continuing to work remotely, what did I do? I configured one as the client wanted. Next, I made the network settings so that I could transfer files between two computers. The customer, seeing how I was doing it, simply repeated the settings after me. We rebooted both computers and transferred all the necessary programs over the internal network to the second one. We uninstalled a couple of programs in phone mode and installed an antivirus. And then I made all the necessary settings myself after launching the remote assistance program!