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REMOTE ASSISTANCE VIA THE INTERNET, ONLINE COMPUTER SETUP, CLEANING

In which regions do I provide remote assistance?

The Internet now works all over the world, so I can provide such services anywhere, it’s a matter of communication and understanding. In addition to Ukraine, I have clients in the USA and Europe .

What is meant by online equipment setup?

You can remotely configure not only a computer, but also a router, a local office and home network, an access point, a network printer, and a surveillance system DVR. Everything that has a network port, both through a twisted pair wire and without it via Wi-Fi. Website creation can also be done remotely, provided there is an adequate customer who understands that first the advance, then the work!

What should a person who receives such a service have?

Two main things, a computer connected to a normal high-speed Internet and a program for remote assistance. Among the popular software for such settings, there are: Teamviewer (the most popular, the free version has few hours of work), Ammyy Admin (very fast and time consuming, the main disadvantage is that it does not load in every browser, the version is only for Windows) and AnyDesk ( good, available for all known systems)

How important is the speed of the Internet connection and computer power?

The main thing is that it is stable. In principle, with a good provider, 10 megabits will be enough. The computer should not be very old, and most importantly not littered, that is, without brakes, as they like to say now.

How does the remote assistance process work?

On the client side, a program is launched, I have a similar one, the customer says his ID and password, I connect and make all the necessary equipment settings. Simply put, the customer sees on his screen everything that I do, since I manage everything from his desktop.

What can I ask the client?

Yes, of course, sometimes the customer is required to take some actions, for example, reboot the router or DVR. Pull out the twisted and pair cable and put it back in the port. In a word, minimal and simple.

Do you teach more complex settings?

There are times when people are a little savvy and want to learn themselves. From examples, there are many of my customers who even have a crimping tool for twisted pair cables in their house or apartment, and they build their own local networks, and also connect surveillance cameras, and add sensors to alarms. They are simply interested in it, they learn how to administer, and I always receive a financial reward for consulting.

Is it possible to flash a router remotely?

Yes, this can be done provided that the Internet connection with the provider is not protected by a MAC address, that is, sometimes in routers it is not the factory one, but was taken from the computer. In this case, I can initially copy it, but then the user must be savvy. To enter it after the update yourself, since the equipment is often reset to factory settings after updating the firmware. It is better to initially call support and find out whether you can register your device for a new one.

What other devices can be configured via the Internet?

Everything that can be connected to a computer or router, that is, to your local network. From my vast experience, I have configured everything from mobile to serious security systems. The main thing is that there is a client on the other side who can understand everything I tell him, namely what he needs to do.

It’s not very convenient from a computer, but you can do it if you want. You need to install the program on your tablet or smartphone

How to get online support for the first time?

You are contacting me for the first time, can I help you remotely? Of course, it is advisable to have a recommendation from my regular customer. But, I always meet normal people halfway. If a company is looking for reviews about it, an individual has a profile on social networks and a phone number that can be entered in the search. In a word, immediately and now help will only be through friends, or for reasons of your openness, I will believe it!

There is no Internet on your computer, but you really need remote help?

There may be several reasons, either the cable is simply not working, or the Wi-Fi settings have gone wrong. In this case, you can play the video via messenger (many people have 3-4g mobile Internet) so that I can see your computer monitor and give recommendations. You can configure the router via your smartphone; many manufacturers have specialized software for this.

If you create an access point on your phone, can you configure the equipment remotely?

You can make a router out of a smartphone by enabling the access point option, but connecting other devices using a twisted pair cable is a bit complicated, and most importantly there is no point. In this case, it is better to purchase a router into which a SIM card is inserted, even if you have a good signal and there is no way to connect to a provider via cable nearby.