Popular programs for remote assistance services include:  Teamviewer ,  Ammyy Admin  and  AnyDesk . And now about each in order, pros and cons. 

Let's start with TeamViewer, probably the most famous due to the fact that it was one of the first to appear, and there was quite a lot of advertising. The advantage is that it is initially installed for most users. The downside for those who use it frequently is that the number of sessions is limited in time. We can say that it is not cheap, an annual license for one computer controls another costs about 8,000 hryvnia, which for our market you must agree is not cheap. 

Anidesk is also not new to this business. The software is quite popular. On the plus side, the free version i ... Read more »

Remote customer assistance is not only a teamviewer, which is what this article is about. Just today an old friend called and asked me to set up a router. By the way, he approached the choice correctly; he took out an ancient working one with a 5-volt power supply from the storage room. That is, he can connect it to a standard reinforced power bank, and the provider installed a generator in the attic of the house and starts it in the absence of light. 

Obviously, I had to reset the router to factory settings. Then, in telephone mode, we connected via the laptop’s Wi-Fi, since the network was open without a password. And the laptop is new without a network card, that is, you can’t plug in a twisted pair cable. We wrote down the settings that the provider gave in the contract, set a password for Wi-Fi. We tried it and it worked. Then I got down to business for fine tuning.

The situation is even more complicated when the provi ... Read more »

Now, in the current situation, many people from Ukraine have left the country. And that’s why from time to time, friends and clients ask us to repair their computers remotely. I communicate a lot with foreign friends, and I can say the following. The level of training of specialists there is lower, and if they are good, then the prices are correspondingly higher by an order of magnitude.

Of course, I help those who have known me for a long time free of charge in quick cases. But sometimes you need to tinker for not an hour, not two, but more to do everything as it should be. Just yesterday I spent two hours fiddling around with a fairly strong computer, which was full of junk, without an antivirus or a basic temporary file garbage cleaner. Another interesting factor was that the fired employee put the teamviewer program into autoload. That is, he saw his computer remotely for a couple of months, and if he wanted, he could do something himself ... Read more »

Remote assistance for multiple computers on the same network. I talk a lot about remote work , but now I would like to remember a case where there are several computers in a remote location that need to be configured. I managed to get into one. Here I would like to note the programs for work; anti-virus software from different manufacturers reacts differently. And even the antivirus built into the top ten also sometimes swears.

What advice should I give to those who experience this? For beginners, install an antivirus that can be disabled for a while, I recommend Avira Free , turning off protection in real time. Located in the system tray , right-click on the red umbrella icon. Remember that sometimes icons are hidden under the arrow.

Continuing to work remotely, what did I do? I configured one as the client wanted. Next, I made the network settings so that I could transfer files between two computers ... Read more »